Social Distancing Policy – Spyder Motorcycles are currently one of the few services able to operate under the government Covid 19 restrictions. However we can only provide a motorcycle or scooter to an essential worker for commuting purposes only, we cannot hire to those who want to use the bikes socially.
Once restrictions are lifted we will implement the following social distancing procedure for motorcycle and scooter handovers and returns at Spyder Motorcycles and Wheels to Work Silverstone.
Only pre-booked customers will be able to hire – no walk-ins. At this time we are unable to hire motorcycle clothing or helmets.
Booking Process
Payments completed, all copies of documents received and contracts signed online
All customers to be emailed Spyder/Covid 19 handover procedure prior to arrival. Customers must acknowledge receipt and confirm they have read and understood the procedures prior to arrival at Spyder Motorcycles.
The Day Prior to Arrival
Pre-authorisation taken from credit/debit card.
Motorcycle/scooter Hire Check Form emailed to the customer (this will be sent earlier where possible) detailing checks completed, damage and mileage record. Where possible, the customer will need to print this form and bring it with them for the abbreviated handover procedure to use as a reference for damage and mileage
Customer will also be emailed a link to two videos:
Outlining the damage detailed in the Hire Check Form
An overview of the bike controls and bike start up
Customers must confirm Hire Check Form and films have been received, viewed and understood.
All bikes will be thoroughly cleaned between hires and mechanic servicing. Gloves are used at all times.
Arrival at Spyder Motorcycles
To limit visitor numbers, customers will be given set times to arrive and depart both for handover and return of the bike. Customers must arrive and depart promptly to ensure time slots are maintained. If customers arrive outside of these times you may be turned away.
Customers are advised to arrive in a suitable face mask and gloves and wearing their riding kit.
All doors at Spyder Motorcycles will be locked so customers will need to use the doorbell to gain entry.
All customers (including group bookings) will be expected to maintain social distancing policies whilst at Spyder at all times and customers will only have access to designated areas. Toilet, refreshment and changing facilities will not be available during this time.
Handover Procedures
Motorcycle handovers will be outside unless weather dictates otherwise.
Unless wearing their own, customers will be provided with gloves and mask to wear – these will be left on the seat of your motorcycle
Customers will need to produce their licence and/or ID by leaving them on the motorcycle seat for Spyder verification
Customers will be filmed (from a 2 metre distance) with the bike using Hire Check Form for reference, confirming damage and verbally agreeing on film to understanding the controls and all other requirements.
Whilst customers finish getting ready, the Spyder Motorcycles representative will put the key on the bike seat and complete the handover.
We will take a final photo of customers with the bike for our records and for social media (if agreed).
Return Procedures
To limit visitor numbers, customers will be given set times to return the bike. Customers must arrive and depart promptly to ensure time slots are maintained. If customers return bikes outside of these times you may be charged for late arrival.
Customers are advised to arrive in a suitable face mask and gloves.
Customer bikes should be returned either front and centre at our big unit door inside or outside (returns will be outside unless weather dictates otherwise)
All doors at Spyder Motorcycles will be locked so customers will need to use the doorbell to gain entry.
Any bike issues, mileage and any damage will be recorded on film (at a safe distance) and customers will be filmed confirming this. Any consequential additional charges will be charged to the customer’s card used for the pre-authorisation.
If you have any questions about the Spyder Motorcycles’ Social Distancing Policy or any of the above information please either telephone 01327 857213 or contact us.
